Shipping & Returns Policy


We use Sendle for packages delivered Australia wide. We estimate shipping times of 3-9 Days

WHAT can be returned?
All Velo products come with a manufactures guarantee that they are free from defects, if such an issue arises please contact us for a replacement product.

WHEN do items need to be returned by?
30 days.

WHERE do items need to be returned to?
14 Paine St Newport, Vic 3015.

HOW do customers return items?
Please send faulty product with receipt of purchase to above address.

SHIPPING for returns?
Return shipping will not be refunded.

CREDIT for returns?
If a full refund is the only viable option, this will be transferred via bank deposit into nominated account.